It began on a rainy Saturday afternoon, the Apple Tech said the phone's battery was bad and had to be replaced. I said no worries, I have a Square Trade Warranty on the Phone. By Sunday afternoon the claim was approved and I would have a working phone by Tuesday or so I thought for the Nightmare was about to begin. Monday passed and on Tuesday I had not heard anything from Square Trade, so I gave them a call and learned my claim got lost in the system. Not to worry, they upgraded my replacement phone from 16GB to 32GB and it would arrive on Wednesday. No worries, I would take the upgrade and it would make up for the delay or so I thought for the Nightmare was just beginning. On Wednesday, my replacement phone arrived and I opened up the box to my new White 32GB ApplePhone or so I thought. What was this in the box? a Black 16GB 4S Apple phone (a downgrade) and even the phone carrier was wrong and the Nightmare began. I called Square Trade and they said they were sorry for the mix up and they would overnite the phone by tomorrow. On Thursday there was no indication that a phone was on its way, so I called and was told, they would check into it and call me back. As the day began to pass, there was no call, so I called them and was told, because it was a re-order it would be 2 to 3 business days for the phone to ship. My response was, but it's your fault, you sent me the wrong phone. A co-worker dismayed at the response called and was told the phone was shipped but there was no tracking number. Finally, on my ride home from work, an email came saying the phone was just shipped and would come Friday. As it turned out the White 32GB Apple phone with the right carrier arrived ending this Nightmare. So the moral of my story is, if I buy another Applephone, I will buy the Applecare Warranty for if I had in the first place, I would have never went down THE APPLE PHONE NIGHTMARE ON SQUARE TRADE STREET!